Frequently Asked Questions
Everything you need to know about shopping with Metro Hobbies fashion.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and intimate apparel cannot be returned unless faulty.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different collections and fits.
What payment methods do you accept?
Metro Hobbies accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel. Look for the 'Eco-Friendly' badge on our product listings.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.